Refunds & Returns Policy for Travel Straighteners
Last Updated: September 25, 2024
At Travel Straighteners, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and fair return and refund policy to ensure your experience with us is as smooth as possible.
1. Eligibility for Returns
You may return products purchased from travelstraighteners.com within 30 days of receiving your order, provided that:
- The item is in its original, unused condition.
- The product is in its original packaging and includes all accessories, manuals, and promotional materials (if applicable).
- The product shows no signs of use, wear, or damage.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following:
- Products that have been used, opened, or show signs of wear.
- Items that were purchased as part of a final sale or clearance.
- Gift cards.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email our customer support team at [email protected] with your order number, a description of the issue, and a request to return the item.
- Receive Return Authorization: Once we receive your request, we will review it and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item Back: Securely package the product, including the RMA number on the package, and ship it to the address provided. We recommend using a trackable shipping service.
Please note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect upon receipt.
4. Refund Process
After we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund as follows:
- Refunds will be credited to the original payment method used for the purchase.
- Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.
5. Refund Amounts
- Full Refund: If your return is approved, you will receive a refund for the price of the product, excluding original shipping costs.
- Partial Refunds: If the product shows signs of use or is missing parts, we may issue a partial refund at our discretion.
- Shipping Fees: Original shipping fees are non-refundable, except in cases of defective or incorrect items.
6. Defective or Incorrect Products
If you receive a product that is defective or incorrect, please contact us within 7 days of receiving your order at [email protected] with details of the issue. We will arrange for a return and provide a full refund or replacement, including covering return shipping costs for defective or incorrect items.
7. Exchanges
We do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order through our website.
8. Customer Support
For any questions or concerns regarding returns, refunds, or other issues, please contact our customer support team:
- Email: [email protected]
9. Changes to This Policy
We reserve the right to modify or update this Refunds & Returns Policy at any time. Changes will be posted on this page with an updated revision date. Please review this policy periodically.
By purchasing from Travel Straighteners, you agree to the terms of this Refunds & Returns Policy.